Frequently Asked Questions

Nozzl is print farm management software for 3D printing businesses. It monitors your entire fleet in real time, runs a smart print queue with tag-based job matching, tracks customer billing, and manages Bambu Lab, Prusa, Creality, Elegoo, OctoPrint and Klipper printers from a single dashboard. It's built multi-tenant from the ground up, so it works equally well for a solo maker with one printer and an agency running dozens across a team.

No — Nozzl runs entirely in the browser, and cloud-connected printers (like Bambu Lab) work with no local software at all. The one exception is printers on a local network that Nozzl's cloud can't reach directly: for those, you install a small, free local agent app on any machine on that same network. It securely relays printer status and print commands to your dashboard without exposing your local network to the internet.

Yes. The dashboard is a responsive web app, so you can check printer status, manage the queue, and review customer jobs from a phone or tablet browser without installing a separate mobile app.

Your account (email + password) is you, personally — it can belong to multiple companies at once. A company is the actual workspace: every printer, print job, customer, tag, and team member belongs to exactly one company, and companies never share data with each other. If you manage print farms for more than one client or business, you'd typically use one company per client and switch between them from the company picker.

You're prompted to create a company the first time you sign in (unless you were invited to one already). Creating one just takes a name — Nozzl generates a URL slug from it automatically, which you can edit before saving. You can create additional companies later and switch between them at any time; each one has its own printers, billing, and team, completely independent of the others. Full step-by-step details are in the Getting Started guide.

An Owner or Admin on that company invites you by email from Settings → Members. You'll receive an email with a link — click it, and if you don't have an account yet you'll be prompted to create one first. Accepting the invite adds you to their company with whichever role they assigned; you don't end up with a separate company of your own.

Yes — after you register, Nozzl sends a verification email to the address you signed up with. Click the link inside it to confirm your address. If it doesn't arrive within a few minutes, check your spam folder or use the resend-verification option on the login page.

Yes — an Owner can update the company name and currency at any time from Settings → General. Currency affects how customer rates, invoices, and reports are displayed; Nozzl supports 14 currencies including EUR, USD, GBP, and CHF.

Yes. The Free plan covers one printer with real-time monitoring, the smart print queue and schedule, products and print history, and full team roles — no credit card required to sign up or stay on it indefinitely.

Pro is €25/month, which includes your first 4 printers. Each additional printer is +€2.50/month — for example, 6 printers total would cost €30/month (€25 base + 2 × €2.50). Pro unlocks analytics, customer management and billing, filament tracking, automations and webhooks, external print detection, support ticket management, and priority support. See the full plan comparison.

Yes — cancel your subscription at any time from Settings → Subscription. You'll keep full access to Pro features until the end of your current billing period, at which point the company drops to the Free plan. You can also undo a cancellation before the period ends if you change your mind.

Your bill adjusts automatically. Adding printers beyond the 4 included in Pro adds €2.50/month each; removing printers reduces the bill, with a prorated credit applied for the remainder of the current billing period.

Your data isn't deleted. The Free plan is limited to one active printer and doesn't include customer billing, automations, filament tracking, or analytics, so those features become unavailable until you upgrade again — but nothing is lost in the meantime.

Yes. A single company can connect Bambu Lab, Klipper-based, OctoPrint, and Prusa Connect printers side by side, and the print queue can target any of them by tag — useful if a job just needs "any 0.4mm nozzle printer" rather than a specific brand.

Nozzl marks the printer offline until the connection is restored. A print already running locally on the printer keeps going — printers don't depend on a live connection to finish a job in progress — but Nozzl won't be able to report its status or assign it a new job from the queue until it reconnects.

Yes, on the Pro plan. Prints started directly from Bambu Cloud, Prusa Connect, or OctoPrint (rather than queued through Nozzl) are automatically detected and can be claimed against a customer afterward for billing, so you don't lose track of work just because it didn't start in the dashboard.

No. Bambu Lab printers connect through Bambu's own cloud, so no local software is needed. The local agent is only needed for printers that are only reachable on your local network and don't already expose a cloud API — typically Klipper-based, OctoPrint, and some Prusa setups on a closed LAN.

Yes. Bambu's own cloud API doesn't expose a camera feed, so cloud-connected printers need a local agent to unlock those two features specifically — install it on any machine on the same network as the printer and link it as that printer's camera source. Everything else (status, temperatures, starting and stopping prints) keeps working through Bambu cloud either way; the agent is only there to relay video.

Yes — invite teammates by email from Settings → Members. There are four roles: Owner (full control, including billing and deleting the company), Admin (manages printers, team, and settings but not billing or deletion), Operator (runs prints and manages customers day-to-day), and Viewer (read-only access to the dashboard). The full permission breakdown is in the Getting Started guide.

Only Owners and Admins can change roles or remove members, and neither can promote someone above their own level — an Admin can't create another Owner, and Admins can't modify other Admins. Only an Owner can change another Owner's role.

Yes. Nozzl is multi-tenant by design — every printer, job, customer, and file is scoped to a single company and is never visible to other companies on the platform, even ones sharing the same underlying infrastructure.

Yes. Your account can be a member of multiple companies with a different role in each — for example, Owner of your own farm and Viewer on a client's, if they invite you in to check status. Switch between them from the company picker in the dashboard.

Yes, on the Pro plan. Add a customer, set their hourly rate, and Nozzl tracks print time against their jobs automatically — including externally detected prints claimed after the fact. Generate a PDF or Excel report from the customer's page whenever it's time to invoice.

Automations are event-driven workflows: a print event (like a job starting, finishing, or failing) or an incoming webhook triggers an action, such as notifying a Slack channel or updating an external order's status. They're configured under Automations and are available on the Pro plan.

Yes, on the Pro plan. Filament spools and slot assignments are tracked per printer, so you can see remaining material and usage over time alongside your print history.

Yes — Sendcloud and ShipStation connections are supported for automatic stock management tied to shipped orders, configured under Settings → Shipping.